POST V1/CustomerSupport.{ext}/MergeIssueDetails?isUpdate={isUpdate}&isEmail={isEmail}&isAddIn={isAddIn}

Request Information

URI Parameters

Name	Description	Type	Additional information
isUpdate	No description available	string	Default value is false
isEmail	No description available	string	Default value is false
isAddIn	No description available	boolean	Default value is False
ext	Which media types are acceptable for the response, such as json/xml If no matches are found, the content negotiator tries to match on the media type of the request body, if any. For example, if the request contains JSON data, the content negotiator looks for a JSON formatter.	string	Content-Type: application/json OR application/xml

Body Parameters

EMS.Inventory.Entities.RaiseIssue

Name	Description	Type	Additional information
AssignedToMailid	No description available	EMS.Inventory.Entities.IssueDetail	None.
IssueDetails	No description available	EMS.Inventory.Entities.IssueDetail	None.
IssueAttachments	No description available	EMS.Inventory.Entities.IssueAttachments	None.
EmailQueueAttachments	No description available	EMS.Inventory.Entities.EmailQueueAttachments	None.
Tags	No description available	Collection of EMS.Inventory.Entities.Tag	None.
TempTicketAttachmentsFolder	No description available	string	None.
emailIds	No description available	Collection of string	None.
emailUniqueID	No description available	string	None.
referenceTicketIds	No description available	string	None.
referenceTicketNumbers	No description available	string	None.
actionType	No description available	string	None.
Source	No description available	string	None.
EmailGuid	No description available	string	None.
IsFromMFA	No description available	boolean	None.

Request Formats

application/json, text/json

Sample:

{
  "assignedToMailid": {
    "issueId": 1,
    "issueNumber": "sample string 2",
    "issueTypeId": 3,
    "issuePriorityId": 4,
    "issueType": "sample string 5",
    "issuePriority": "sample string 6",
    "subject": "sample string 7",
    "description": "sample string 8",
    "issueStatusId": 9,
    "aging": 10,
    "clientName": "sample string 11",
    "createdUser": "sample string 12",
    "createdDate": "2026-06-01T14:14:15.5484774-04:00",
    "fromDate": "sample string 14",
    "toDate": "sample string 15",
    "modifiedUser": "sample string 16",
    "modifiedDate": "2026-06-01T14:14:15.5484774-04:00",
    "comments": "sample string 18",
    "clientCode": "sample string 19",
    "clientId": "sample string 20",
    "severityType": "sample string 21",
    "createdUserName": "sample string 22",
    "assignedTo": "sample string 23",
    "keyValue": "sample string 24",
    "issueOrginId": "sample string 25",
    "issueSeverityId": 26,
    "originType": "sample string 27",
    "category": "sample string 28",
    "action": 29,
    "createdUserEmail": "sample string 30",
    "createdUserFullName": "sample string 31",
    "createdUserRole": "sample string 32",
    "issueStatus": "sample string 33",
    "fileFormat": "sample string 34",
    "searchCriteria": "sample string 35",
    "featureId": "sample string 36",
    "emsToken": "sample string 37",
    "createdBy": "sample string 38",
    "roleName": "sample string 39",
    "modifiedUserRole": "sample string 40",
    "requestedBy": "sample string 41",
    "assignedToUserName": "sample string 42",
    "modifiedUserFullName": "sample string 43",
    "modifiedUserRoleName": "sample string 44",
    "assignedToUserEmail": "sample string 45"
  },
  "issueDetails": {
    "issueId": 1,
    "issueNumber": "sample string 2",
    "issueTypeId": 3,
    "issuePriorityId": 4,
    "issueType": "sample string 5",
    "issuePriority": "sample string 6",
    "subject": "sample string 7",
    "description": "sample string 8",
    "issueStatusId": 9,
    "aging": 10,
    "clientName": "sample string 11",
    "createdUser": "sample string 12",
    "createdDate": "2026-06-01T14:14:15.5484774-04:00",
    "fromDate": "sample string 14",
    "toDate": "sample string 15",
    "modifiedUser": "sample string 16",
    "modifiedDate": "2026-06-01T14:14:15.5484774-04:00",
    "comments": "sample string 18",
    "clientCode": "sample string 19",
    "clientId": "sample string 20",
    "severityType": "sample string 21",
    "createdUserName": "sample string 22",
    "assignedTo": "sample string 23",
    "keyValue": "sample string 24",
    "issueOrginId": "sample string 25",
    "issueSeverityId": 26,
    "originType": "sample string 27",
    "category": "sample string 28",
    "action": 29,
    "createdUserEmail": "sample string 30",
    "createdUserFullName": "sample string 31",
    "createdUserRole": "sample string 32",
    "issueStatus": "sample string 33",
    "fileFormat": "sample string 34",
    "searchCriteria": "sample string 35",
    "featureId": "sample string 36",
    "emsToken": "sample string 37",
    "createdBy": "sample string 38",
    "roleName": "sample string 39",
    "modifiedUserRole": "sample string 40",
    "requestedBy": "sample string 41",
    "assignedToUserName": "sample string 42",
    "modifiedUserFullName": "sample string 43",
    "modifiedUserRoleName": "sample string 44",
    "assignedToUserEmail": "sample string 45"
  },
  "issueAttachments": {
    "issueAttachmentList": [
      {
        "attachment": "sample string 1",
        "status": "sample string 2",
        "createdDate": "sample string 3",
        "createdUser": "sample string 4",
        "attachmentId": "sample string 5",
        "isOffline": "sample string 6",
        "refTicketNumber": "sample string 7",
        "type": "sample string 8",
        "emailGuid": "sample string 9"
      },
      {
        "attachment": "sample string 1",
        "status": "sample string 2",
        "createdDate": "sample string 3",
        "createdUser": "sample string 4",
        "attachmentId": "sample string 5",
        "isOffline": "sample string 6",
        "refTicketNumber": "sample string 7",
        "type": "sample string 8",
        "emailGuid": "sample string 9"
      }
    ]
  },
  "emailQueueAttachments": {
    "emailQueueId": 1,
    "isFilesDownloaded": true,
    "emailQueueAttachmentsList": [
      {
        "fileName": "sample string 1",
        "fileType": "sample string 2"
      },
      {
        "fileName": "sample string 1",
        "fileType": "sample string 2"
      }
    ]
  },
  "tags": [
    {
      "tagId": "sample string 1",
      "tagType": "sample string 2",
      "tagValue": "sample string 3",
      "hasConflict": 64
    },
    {
      "tagId": "sample string 1",
      "tagType": "sample string 2",
      "tagValue": "sample string 3",
      "hasConflict": 64
    }
  ],
  "tempTicketAttachmentsFolder": "sample string 1",
  "emailIds": [
    "sample string 1",
    "sample string 2"
  ],
  "emailUniqueID": "sample string 2",
  "referenceTicketIds": "sample string 3",
  "referenceTicketNumbers": "sample string 4",
  "actionType": "sample string 5",
  "source": "sample string 6",
  "emailGuid": "sample string 7",
  "isFromMFA": true
}

application/xml, text/xml

Sample:

<RaiseIssue xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/EMS.Inventory.Entities">
  <AssignedToMailid>
    <Action>29</Action>
    <Aging>10</Aging>
    <AssignedTo>sample string 23</AssignedTo>
    <AssignedToUserEmail>sample string 45</AssignedToUserEmail>
    <AssignedToUserName>sample string 42</AssignedToUserName>
    <Category>sample string 28</Category>
    <ClientCode>sample string 19</ClientCode>
    <ClientId>sample string 20</ClientId>
    <ClientName>sample string 11</ClientName>
    <Comments>sample string 18</Comments>
    <CreatedBy>sample string 38</CreatedBy>
    <CreatedDate>2026-06-01T14:14:15.5484774-04:00</CreatedDate>
    <CreatedUser>sample string 12</CreatedUser>
    <CreatedUserEmail>sample string 30</CreatedUserEmail>
    <CreatedUserFullName>sample string 31</CreatedUserFullName>
    <CreatedUserName>sample string 22</CreatedUserName>
    <CreatedUserRole>sample string 32</CreatedUserRole>
    <Description>sample string 8</Description>
    <EMSToken>sample string 37</EMSToken>
    <FileFormat>sample string 34</FileFormat>
    <FromDate>sample string 14</FromDate>
    <IssueId>1</IssueId>
    <IssueNumber>sample string 2</IssueNumber>
    <IssueOrginId>sample string 25</IssueOrginId>
    <IssuePriority>sample string 6</IssuePriority>
    <IssuePriorityId>4</IssuePriorityId>
    <IssueSeverityId>26</IssueSeverityId>
    <IssueStatus>sample string 33</IssueStatus>
    <IssueStatusId>9</IssueStatusId>
    <IssueType>sample string 5</IssueType>
    <IssueTypeId>3</IssueTypeId>
    <KeyValue>sample string 24</KeyValue>
    <ModifiedDate>2026-06-01T14:14:15.5484774-04:00</ModifiedDate>
    <ModifiedUser>sample string 16</ModifiedUser>
    <ModifiedUserFullName>sample string 43</ModifiedUserFullName>
    <ModifiedUserRole>sample string 40</ModifiedUserRole>
    <ModifiedUserRoleName>sample string 44</ModifiedUserRoleName>
    <OriginType>sample string 27</OriginType>
    <RequestedBy>sample string 41</RequestedBy>
    <RoleName>sample string 39</RoleName>
    <SeverityType>sample string 21</SeverityType>
    <Subject>sample string 7</Subject>
    <ToDate>sample string 15</ToDate>
    <featureId>sample string 36</featureId>
    <searchCriteria>sample string 35</searchCriteria>
  </AssignedToMailid>
  <EmailGuid>sample string 7</EmailGuid>
  <EmailQueueAttachments>
    <EmailQueueAttachmentsList>
      <EmailQueueAttachment>
        <FileName>sample string 1</FileName>
        <FileType>sample string 2</FileType>
      </EmailQueueAttachment>
      <EmailQueueAttachment>
        <FileName>sample string 1</FileName>
        <FileType>sample string 2</FileType>
      </EmailQueueAttachment>
    </EmailQueueAttachmentsList>
    <EmailQueueId>1</EmailQueueId>
    <IsFilesDownloaded>true</IsFilesDownloaded>
  </EmailQueueAttachments>
  <IsFromMFA>true</IsFromMFA>
  <IssueAttachments>
    <IssueAttachmentList>
      <IssueAttachment>
        <Attachment>sample string 1</Attachment>
        <AttachmentId>sample string 5</AttachmentId>
        <CreatedDate>sample string 3</CreatedDate>
        <CreatedUser>sample string 4</CreatedUser>
        <EmailGuid>sample string 9</EmailGuid>
        <RefTicketNumber>sample string 7</RefTicketNumber>
        <Status>sample string 2</Status>
        <Type>sample string 8</Type>
        <isOffline>sample string 6</isOffline>
      </IssueAttachment>
      <IssueAttachment>
        <Attachment>sample string 1</Attachment>
        <AttachmentId>sample string 5</AttachmentId>
        <CreatedDate>sample string 3</CreatedDate>
        <CreatedUser>sample string 4</CreatedUser>
        <EmailGuid>sample string 9</EmailGuid>
        <RefTicketNumber>sample string 7</RefTicketNumber>
        <Status>sample string 2</Status>
        <Type>sample string 8</Type>
        <isOffline>sample string 6</isOffline>
      </IssueAttachment>
    </IssueAttachmentList>
  </IssueAttachments>
  <IssueDetails>
    <Action>29</Action>
    <Aging>10</Aging>
    <AssignedTo>sample string 23</AssignedTo>
    <AssignedToUserEmail>sample string 45</AssignedToUserEmail>
    <AssignedToUserName>sample string 42</AssignedToUserName>
    <Category>sample string 28</Category>
    <ClientCode>sample string 19</ClientCode>
    <ClientId>sample string 20</ClientId>
    <ClientName>sample string 11</ClientName>
    <Comments>sample string 18</Comments>
    <CreatedBy>sample string 38</CreatedBy>
    <CreatedDate>2026-06-01T14:14:15.5484774-04:00</CreatedDate>
    <CreatedUser>sample string 12</CreatedUser>
    <CreatedUserEmail>sample string 30</CreatedUserEmail>
    <CreatedUserFullName>sample string 31</CreatedUserFullName>
    <CreatedUserName>sample string 22</CreatedUserName>
    <CreatedUserRole>sample string 32</CreatedUserRole>
    <Description>sample string 8</Description>
    <EMSToken>sample string 37</EMSToken>
    <FileFormat>sample string 34</FileFormat>
    <FromDate>sample string 14</FromDate>
    <IssueId>1</IssueId>
    <IssueNumber>sample string 2</IssueNumber>
    <IssueOrginId>sample string 25</IssueOrginId>
    <IssuePriority>sample string 6</IssuePriority>
    <IssuePriorityId>4</IssuePriorityId>
    <IssueSeverityId>26</IssueSeverityId>
    <IssueStatus>sample string 33</IssueStatus>
    <IssueStatusId>9</IssueStatusId>
    <IssueType>sample string 5</IssueType>
    <IssueTypeId>3</IssueTypeId>
    <KeyValue>sample string 24</KeyValue>
    <ModifiedDate>2026-06-01T14:14:15.5484774-04:00</ModifiedDate>
    <ModifiedUser>sample string 16</ModifiedUser>
    <ModifiedUserFullName>sample string 43</ModifiedUserFullName>
    <ModifiedUserRole>sample string 40</ModifiedUserRole>
    <ModifiedUserRoleName>sample string 44</ModifiedUserRoleName>
    <OriginType>sample string 27</OriginType>
    <RequestedBy>sample string 41</RequestedBy>
    <RoleName>sample string 39</RoleName>
    <SeverityType>sample string 21</SeverityType>
    <Subject>sample string 7</Subject>
    <ToDate>sample string 15</ToDate>
    <featureId>sample string 36</featureId>
    <searchCriteria>sample string 35</searchCriteria>
  </IssueDetails>
  <Source>sample string 6</Source>
  <Tags>
    <Tag>
      <HasConflict>64</HasConflict>
      <TagId>sample string 1</TagId>
      <TagType>sample string 2</TagType>
      <TagValue>sample string 3</TagValue>
    </Tag>
    <Tag>
      <HasConflict>64</HasConflict>
      <TagId>sample string 1</TagId>
      <TagType>sample string 2</TagType>
      <TagValue>sample string 3</TagValue>
    </Tag>
  </Tags>
  <TempTicketAttachmentsFolder>sample string 1</TempTicketAttachmentsFolder>
  <actionType>sample string 5</actionType>
  <emailIds xmlns:d2p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
    <d2p1:string>sample string 1</d2p1:string>
    <d2p1:string>sample string 2</d2p1:string>
  </emailIds>
  <emailUniqueID>sample string 2</emailUniqueID>
  <referenceTicketIds>sample string 3</referenceTicketIds>
  <referenceTicketNumbers>sample string 4</referenceTicketNumbers>
</RaiseIssue>

application/x-www-form-urlencoded

Sample:

Sample not available.

application/bson

Sample:

Binary JSON content. See http://bsonspec.org for details.

Response Information

Resource Description

EMSResponseOfEMS.Inventory.Entities.RaiseIssue

Name	Description	Type	Additional information
ResponseType	No description available	string	None.
Response	No description available	EMS.Inventory.Entities.RaiseIssue	None.
Error	No description available	EMS.Common.Error	None.

Response Formats

application/json, text/json

Sample:

{
  "responseType": "RaiseIssue",
  "response": {
    "assignedToMailid": {
      "issueId": 1,
      "issueNumber": "sample string 2",
      "issueTypeId": 3,
      "issuePriorityId": 4,
      "issueType": "sample string 5",
      "issuePriority": "sample string 6",
      "subject": "sample string 7",
      "description": "sample string 8",
      "issueStatusId": 9,
      "aging": 10,
      "clientName": "sample string 11",
      "createdUser": "sample string 12",
      "createdDate": "2026-06-01T14:14:15.5641096-04:00",
      "fromDate": "sample string 14",
      "toDate": "sample string 15",
      "modifiedUser": "sample string 16",
      "modifiedDate": "2026-06-01T14:14:15.5641096-04:00",
      "comments": "sample string 18",
      "clientCode": "sample string 19",
      "clientId": "sample string 20",
      "severityType": "sample string 21",
      "createdUserName": "sample string 22",
      "assignedTo": "sample string 23",
      "keyValue": "sample string 24",
      "issueOrginId": "sample string 25",
      "issueSeverityId": 26,
      "originType": "sample string 27",
      "category": "sample string 28",
      "action": 29,
      "createdUserEmail": "sample string 30",
      "createdUserFullName": "sample string 31",
      "createdUserRole": "sample string 32",
      "issueStatus": "sample string 33",
      "fileFormat": "sample string 34",
      "searchCriteria": "sample string 35",
      "featureId": "sample string 36",
      "emsToken": "sample string 37",
      "createdBy": "sample string 38",
      "roleName": "sample string 39",
      "modifiedUserRole": "sample string 40",
      "requestedBy": "sample string 41",
      "assignedToUserName": "sample string 42",
      "modifiedUserFullName": "sample string 43",
      "modifiedUserRoleName": "sample string 44",
      "assignedToUserEmail": "sample string 45"
    },
    "issueDetails": {
      "issueId": 1,
      "issueNumber": "sample string 2",
      "issueTypeId": 3,
      "issuePriorityId": 4,
      "issueType": "sample string 5",
      "issuePriority": "sample string 6",
      "subject": "sample string 7",
      "description": "sample string 8",
      "issueStatusId": 9,
      "aging": 10,
      "clientName": "sample string 11",
      "createdUser": "sample string 12",
      "createdDate": "2026-06-01T14:14:15.5641096-04:00",
      "fromDate": "sample string 14",
      "toDate": "sample string 15",
      "modifiedUser": "sample string 16",
      "modifiedDate": "2026-06-01T14:14:15.5641096-04:00",
      "comments": "sample string 18",
      "clientCode": "sample string 19",
      "clientId": "sample string 20",
      "severityType": "sample string 21",
      "createdUserName": "sample string 22",
      "assignedTo": "sample string 23",
      "keyValue": "sample string 24",
      "issueOrginId": "sample string 25",
      "issueSeverityId": 26,
      "originType": "sample string 27",
      "category": "sample string 28",
      "action": 29,
      "createdUserEmail": "sample string 30",
      "createdUserFullName": "sample string 31",
      "createdUserRole": "sample string 32",
      "issueStatus": "sample string 33",
      "fileFormat": "sample string 34",
      "searchCriteria": "sample string 35",
      "featureId": "sample string 36",
      "emsToken": "sample string 37",
      "createdBy": "sample string 38",
      "roleName": "sample string 39",
      "modifiedUserRole": "sample string 40",
      "requestedBy": "sample string 41",
      "assignedToUserName": "sample string 42",
      "modifiedUserFullName": "sample string 43",
      "modifiedUserRoleName": "sample string 44",
      "assignedToUserEmail": "sample string 45"
    },
    "issueAttachments": {
      "issueAttachmentList": [
        {
          "attachment": "sample string 1",
          "status": "sample string 2",
          "createdDate": "sample string 3",
          "createdUser": "sample string 4",
          "attachmentId": "sample string 5",
          "isOffline": "sample string 6",
          "refTicketNumber": "sample string 7",
          "type": "sample string 8",
          "emailGuid": "sample string 9"
        },
        {
          "attachment": "sample string 1",
          "status": "sample string 2",
          "createdDate": "sample string 3",
          "createdUser": "sample string 4",
          "attachmentId": "sample string 5",
          "isOffline": "sample string 6",
          "refTicketNumber": "sample string 7",
          "type": "sample string 8",
          "emailGuid": "sample string 9"
        }
      ]
    },
    "emailQueueAttachments": {
      "emailQueueId": 1,
      "isFilesDownloaded": true,
      "emailQueueAttachmentsList": [
        {
          "fileName": "sample string 1",
          "fileType": "sample string 2"
        },
        {
          "fileName": "sample string 1",
          "fileType": "sample string 2"
        }
      ]
    },
    "tags": [
      {
        "tagId": "sample string 1",
        "tagType": "sample string 2",
        "tagValue": "sample string 3",
        "hasConflict": 64
      },
      {
        "tagId": "sample string 1",
        "tagType": "sample string 2",
        "tagValue": "sample string 3",
        "hasConflict": 64
      }
    ],
    "tempTicketAttachmentsFolder": "sample string 1",
    "emailIds": [
      "sample string 1",
      "sample string 2"
    ],
    "emailUniqueID": "sample string 2",
    "referenceTicketIds": "sample string 3",
    "referenceTicketNumbers": "sample string 4",
    "actionType": "sample string 5",
    "source": "sample string 6",
    "emailGuid": "sample string 7",
    "isFromMFA": true
  },
  "error": {
    "errorCode": "sample string 1",
    "errorDescription": "sample string 2"
  }
}

application/bson

Sample:

Binary JSON content. See http://bsonspec.org for details.